Title: Customer Service Representative

Job Posting End Date: 04/24/2026

London, ON

We are currently filling vacancies for Customer Service Representatives at London Hydro. This is an exciting opportunity to join a customer-focused team where you’ll play a key role in delivering exceptional service across multiple channels, supporting customers with their accounts, and contributing to important programs and initiatives. Working in a fast-paced contact centre environment, you’ll build strong communication skills, collaborate with a supportive team, and gain valuable experience with industry systems and processes all while helping power and connect our community. Grade 12 education or equivalent is required.

What You Will Do

Provide excellent written and verbal communication skills when communicating with customers regarding billings, payments, payment arrangements, products, repairs, policies and practices.
Maintain and update computerized customer records.
Research customer records and identify skip trace accounts, mixed meters, etc.
Test changes to Customer Information System as an end user.
Document all customer interactions.
Sort mail and process returned mail.
Slot read billing stubs and compare to batch tapes.
Promote initiatives, products and programs.
Initiate correspondence through modifying existing system letters and reports.
Use personal computer and appropriate software proficiently.
Assist in the training of new personnel.
Work various shifts as required.
Perform other duties related to the above job purpose.

Why Join Our Team

London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.

Competitive Hourly Wage: $34.02 to $40.50
Comprehensive Benefits Package, Including OMERS Pension Plan
Competitive Vacation of 17 vacation days per year with credit for utility experience
Maternity/Parental Leaves Top Ups
Learning & Development Opportunities
Recognition & Social Programs
Wellness and Employee & Family Assistance Program
On-site Cafeteria & Free Fitness Centre
Corporate Cellphone
Hybrid Work Arrangement
Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg, check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.

Background Checks and Other Information

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.